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WSTN PERFORMANCE - SHIPPING & DELIVERY POLICY

WSTN Performance ("we" and "us") operates (https://www.wstnperformance.com). By placing an order through this Website, you agree to the terms below. We provide these terms to ensure a transparent, mutual agreement that protects both the enthusiast and our service standards.

1. GENERAL & STOCK AVAILABILITY We aim to maintain accurate stock counts, however, discrepancies may occasionally occur.

  • Back-Orders: If an item is unavailable, we will contact you to discuss whether you prefer to await restocking, receive a refund, or pay a shipping uplift to split the shipment.

  • Consolidated Shipping: To ensure your build is completed correctly, orders containing both "In-Stock" and "Built-to-Order" items will be dispatched together once the custom manufacturing process is complete.

2. SHIPPING COSTS & ADJUSTMENTS Delivery within Australia and New Zealand is free on every order. International shipping is calculated at checkout based on weight, dimensions and destination, and ships duty-paid — see section 6.2.

  • Rate Estimates: Due to the volatile nature of global logistics, checkout rates are estimates. On rare occasions, couriers may apply "Remote Area" or "Oversize" surcharges after an order is placed. If a significant shipping uplift is required, we will contact you to settle the difference or provide a full refund. We strive to absorb these costs whenever possible.

3. DELIVERY & PRODUCTION TIMELINES 3.1 Built-to-Order Items (Manufacturing Phase) Items marked as "Built-to-Order" require a dedicated production window.

  • Lead Time: Lead times vary by product — the current estimate is shown on each product page. All built-to-order items undergo manufacturing and quality inspection before dispatch.

3.2 Transit Times (Shipping Phase) Once your order has been manufactured or processed from stock, the following transit times apply:

  • Domestic (Australia): 7 - 15 Business Days.

  • International: 4 - 22 Business Days (Varies by destination and courier).

3.3 Dispatch Schedule In-stock orders are usually dispatched within 1-4 business days. Our logistics partners operate Monday - Friday. Please note that manufacturing lead times begin the business day following your order.

3.4 Address Changes & PO Boxes

  • Address Changes: We can update your delivery address at any time before the order has been dispatched.

  • PO Boxes: We ship to PO Boxes via standard postal services only. Courier/Express services require a physical residential or business address.

4. TRACKING NOTIFICATIONS Once your order leaves the manufacturing hub or our warehouse, you will receive an automated email with a tracking link. Please allow 24-48 hours for the initial tracking scan to appear.

5. PARCELS DAMAGED IN TRANSIT Your order is precious cargo.

  • Immediate Action: If a parcel arrives visibly damaged, please reject the delivery if possible and contact us immediately.

  • Hidden Damage: If the damage is discovered after opening, you must report this to us at contact@wstnperformance.com within 48 hours of delivery, including photos of the packaging and the product. This allows us to file a claim with the courier. Claims made outside this 48-hour window may be ineligible for insurance coverage.

6. DUTIES & TAXES 6.1 Pricing & Taxes WSTN Performance is an Australian business (ABN 38 972 399 709) and is not registered for GST. No GST or other sales tax is charged or collected on any order — the price you see is the price you pay to us.

6.2 International Orders — Duties & Taxes Included For international orders, WSTN Performance ships duty-paid wherever possible. The price you pay at checkout is the total price — import duties, taxes and customs clearance for your destination are covered. In the rare case a destination cannot be served duty-paid, we will contact you before dispatch with options before your order is processed.

6.3 Dispatch Locations Australian orders are dispatched from our Perth (WA) facility. International orders may be dispatched from our Perth facility or directly from our international fulfilment hub — whichever gets your order to you faster. Full tracking is provided either way.

7. CANCELLATIONS

  • In-Stock Items: Cancellations are accepted any time before dispatch.

  • Built-to-Order Items: Once manufacturing has commenced, cancellations may incur a 10% processing fee to cover material and production costs.

8. INSURANCE & INVESTIGATIONS Every WSTN shipment is insured for loss and damage.

  • Investigation Process: If a parcel is lost or stuck, we must allow the courier to complete their formal investigation (usually 5-10 business days) before we can issue a replacement or refund. This ensures the claim is processed correctly through the insurance provider.

9. CUSTOMER SERVICE For all inquiries regarding your shipment, please contact our team: Email: contact@wstnperformance.com